Do you charge postage?

We charge a standard amount of R75-00 for postage of workbooks if you do not pick up from our depo in Johannesburg.

How long does it take for the workbook to reach me?

We currently use … :standard delivery ….

I haven’t received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.

Can I collect from a local address?

You can collect from

13 Golf Avenue
Randpark X3
Randburg
2194

Phone: +27 79 502 0606
Fax: +27 86 516 1342
Email: info@brainwavecareers.co.za

I'm new, how do I order?

At Euro Car Parts we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Firstly you need to know your vehicle information, this can be your vehicle registration number or your make, model, version and year. Enter your vehicle registration number in the “ENTER YOUR NUMBER PLATE BELOW” section or select your vehicle.
Our comprehensive catalogue system will look for the car parts for your section.
Use the Search or the menus to navigate to the part you need. Once you have found a part, check the fitment information to confirm it is the correct part for your vehicle. If in doubt feel free to call our experienced customer service team on +44 (0) 203 788 7842.
Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Alternatively, you can contact a member of our customer service team on +44 (0) 203 788 7842 to place a telephone order.

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
More about safely buying online

Which credit cards do you accept?

We currently accept the following credit cards on www.eurocarparts.com, in our retail stores and on telephone orders – Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.

How do I apply a promotional code?

You can add a valid promotion code in the Basket.

Can I use a different payment method?

Yes. You can use PayPal to pay for goods. We do not accept cheque or store cards.

When will my card be charged for my order?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

Do your prices including VAT?

All our online prices include VAT.

Can I get more information on a product?

Enter your Vehicle Registration Number on the home page on the ‘Find Car Parts’ section or enter your vehicle details, and we we filter the parts for your vehicle. Just remember to check the “Fitment Details” section to confirm the correct fitment.

Can I make an order over the phone?

Yes, telephone +44 (0) 203 788 7842, our specialist team is available to take your order 9am to 8pm Monday to Fridays and 9am to 5pm on Saturdays. We can only take an order over the phone if your delivery address and billing address are the same, and your delivery address is within the UK.

How do I check if an item is in stock?

If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on +44 (0) 203 788 7842.

How do I know if my order was successful?

You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

The item I bought is now in sale, can I get the difference refunded?

As an online business our prices change in accordance with trends, customer demand and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be.
You can of course return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy. Please note, we cannot guarantee that another customer won’t purchase this item first.

Where is my order?

Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account

Where do I find the phone number for one of your branches?

You can find details for any branch, in our store locator section. This is located at the top right of every page on our website or Find a store here.

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us

Is it possible to change the address/cancel or amend my order?

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

I have a new email address, and I am unable to reset my password. How do I change my password?

We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

How do I return an item?

For information on returning an item please Click Here.

Can you confirm you have received my return?

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone on +44 (0) 203 788 7842.

How long will it be before I get a refund?

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

What do I do if I have received a damaged item?

At Euro Car Parts we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to custservice@eurocarparts.com. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.

Who pays for return postage?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

Why have you not refunded the original delivery charge?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

How do I make a complaint?

If you are not happy about any service we offer or you have a general comment, feel free to write to us on custservice@eurocarparts.com.